Frequently Asked Questions

Q. How safe is it to order online?
A. You can feel secure about using your credit card to order products from our store. We use a technology called SSL (Secure Socket Layer) that scrambles the information you send to us. This scrambling process prevents unauthorized individuals from intercepting and decoding your credit card information. If you prefer, you can still order via phone using your credit card. Our toll-free order number is 1-888-636-4478.

Q. How do I know that you have received my order?
A. You will receive an e-mail confirmation from us within 1 hour of placing your order.

Q. What are your shipping charges?
A. Shipping for orders in the continental US is $2.95. There is no shipping charge on downloads.

Q. Why does the url change from www.woodstore.net to a url that has Yahoo in the name (order.store.yahoo.com) during the ordering process?

The WOOD Store is hosted by Yahoo, which manages the ordering system. This is why the url shown when ordering an item refers to Yahoo in the title. Your financial information is protected at the WOOD Store. The WOOD Store uses industry standard SSL (Secure Socket Layer) encryption when transmitting payment information and maintains a secure connection throughout the order process.